PARCEL giant Evri admits it will lose eight million packages this year — 22,000 a day.
The delivery company, which estimates it will handle 800million parcels in 2025, predicts it will lose track of one per cent of them.
That equates to 153,846 lost parcels every week. Some will eventually reach their destination after a delay.
But others will not arrive at all thanks to being damaged or stolen. Evri last year delivered more than 730million parcels.
Thanks to an investment boost of £32million in operations and customer services, it claims to have a 99 per cent success rate.
Evri counts late or lost parcels under the same category — making up the one per cent.
The scale-up saw the firm deal with 12million customers per week last year.
And more than 7.3million parcels a year did not reach their destination on time or at all in 2024 — 20,000 a day.
Evri delivers 4,000 parcels to UK households every minute during peak delivery periods.
Now some are questioning whether the sudden scale-up has impacted on customer service.
Professor David Edmundson-Bird, of Manchester Metropolitan University, said: “When businesses expand too quickly without proper infrastructure and planning, customer service often becomes a significant casualty of growth.”
Evri said its couriers are rated 4.7 out of five by customers and it is “on track” to handle 800million parcels this financial year — with more than 99 per cent successfully delivered on time.
GettyEvri admits it will lose eight million packages this year[/caption]
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