A MUM-of-two has been left with agonising second-degree burns after a Home Bargains tealight exploded in her face.
The horror injuries were caused by molten wax that was sprayed onto the woman’s face when her £2.50 tealights exploded.
SolentMarnie was left with horrific second degree burns on her face[/caption]
Marnie Hobbs, 52, from Chandlers Ford, Southampton, was left with agonising second-degree burns on her face and neck after the incident.
Marnie took her Home Bargains tealight outside when it began “crackling” after burning for two hours.
The flame then reportedly began to grow bigger and as she went to blow it out, the tealight exploded in her face.
Molten hot wax was sprayed from the tealight into her face, neck and chest.
Marnie received treatment at the emergency department at Winchester hospital.
She was left with nasty, second-degree burns on her face following the incident.
Marnie recalls being showered with cold water for 20 minutes before her burns were dressed.
The mother of two had to return to the hospital the following day to have her blisters removed.
She said the removal was “the worst pain I have felt” adding that she had two children and had “never felt pain like this removal.”
More than seven weeks after the incident Marnie is calling on Home Bargains to take accountability over the horror accident.
Marnie emailed customer services at Home Bargains about the incident and requested an investigation.
It took six days for the retailer to respond and when they did Marnie was told they were “unable to provide further assistance.”
Marnie is afraid that the horror incident could be repeated and was left upset by the “dismissiveness” of Home Bargain’s response.
SolentMarnie said the removal of her blisters in hospital was the worst pain shed ever felt[/caption]
She said the event had been “traumatic and painful” for her.
Home Bargains told Marnie that the product is one of their most popular and sells 10s of thousands a week.
They added that hers was the first complaint the retailer had ever had about the popular product.
Marnie has been left disappointed by their response saying: “I would be mortified if this happens to somebody else.”
She added that she was thankful she took the tealight outside saying she couldn’t bear to think of the damage it could have done to her home.
A spokesperson for Home Bargains said: “Customer safety is our top priority, and we take all related concerns extremely seriously.
“We conducted a thorough investigation into this matter and are satisfied with the outcome, as discussed with the customer, and that the product meets the safety standards.
“That said, we understand how distressing this experience must have been, and our thoughts are with the customer.
“We wish them a full and speedy recovery.”
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